Question to be asked to vendors proposing custom solutions

From a technical perspective:  

  • Security is also something to consider ( please find attached the security questionnaire we ask vendors to fulfill during RFP)è, how secured is the application and ipsen data in the data center …
  • Do we deal with data privacy hear? ( are we intending to store any information about individuals including employee)
    • If yes how do the vendor’s application answers compliance requirements on these fields?
  • Will they be any patient data ?
    • If yes how do the vendor’s application answers compliance requirements on these fields?

 

  • Is the application supported by all browser ( as we ask it to be webbased)  ( Safari, internet explorer- what level-, Chrome ect..)
  • Can it be used from any device ( Ipad, mobile phones, mac, PC) the satisfaction on the answer will depend on what we want of course
  • What is the maturity of the tool and its roadmap? How often do they propose releases ( minor and major) what impact the release have on their customer
  • Where is the application hosted ( geographical + name of the hosting company)
  • For SAAS solution is that private Saas or public SAAS ( this to understand if we are always on their lastest version or if we need to decide to migrate to it. ( preference is public SAAS )
  • Do they propose out of box functions (standard functionalities) or does it require coding ( this is to understand how complicated the maintenance can get. The more standard the less issues in maintenance)
  • Do they propose SSO ( single sign on) ( this allow people to use their corporate user and password to access the application
  • Do they propose auto provisioning ( ability to understand the users profil at connection and provide proper level of access in the tool )
  • What kind of support ( bug fixing and change request) once the application is life at their customer ( and to what cost)
  • Are they just editors ( IP of the solution) or do they also do the implementation ( if just editor of solution what are the partners they usually work with for this)
  • What does the cost of licenses stands for ( maintenance, hosting ect..)

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